Welcome to Andover Liquors!

Privacy Policy

PRIVACY POLICY

At Andover Classic Wines, LLC, d.b.a. Andover Classic Wines, we respect our customers' privacy. We have instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, and what choices you have regarding out use of your information.

The information we collect
The organization collecting the information
How the information is used
With whom the information may be shared
What choices are available to you regarding collection, use and distribution of the information
The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control
How you can correct any inaccuracies in the information

If you feel that we are not abiding by our posted privacy policy, you should first contact Andover Classic Wines Customer Service by email or by mail to Andrea M DiFiore Andover Classic Wines, 209 North Main Street, Andover, MA 01810.

Information Collection and Use
Andover Classic Wines is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Andover Classic Wines collects information from our customers at several different points on our website.

Registration
No registration is required in order to use this website, although a customer must create an account prior to any purchase. During account creation, each customer is required to give his or her name, email address, zip code, and a password. This information is used to contact our customers about the services on our site for which they have expressed interest, and to verify that the customer is of legal age.

Newsletter Subscription and Andover Classic Wines Club membership
We collect you name and email address when you subscribe to our email newsletter, or the Andover Classic Wines Club. This information is gathered to make your overall shopping experience with Andover Classic Wines quick and easy. This information is used in a number of ways, including the following: To enhance your shopping experience, we may offer special promotional mailers, newsletters and emails to members of our Andover Classic Wines Club program or inform you of special offers on products that have been previously purchased by you. If at any time you should wish to unsubscribe, simply follow the link in your newsletter to update your email preferences. You may reach us through our Customer Service department.

Ordering
When you make a purchase in person, by telephone or online, we will request additional information from you. Each customer must provide contact information (name, billing and shipping addresses, phone numbers), proof of age, and financial information (like credit card number, expiration date). This information is used for billing purposes and to verify the customer is the actual party placing the order. If we have trouble processing an order, this contact information is used to get in touch with the user.

Gift Recipients
We collect contact information for gift recipients in order to ensure correct gift delivery. We do not sell or rent any contact information for gift recipients. Beyond completing delivery of their gift, we do not contact gift recipients in any way.

Cookies
A cookie is a piece of data stored on the visitor's hard drive containing information specific to that visitor's use of the website. Any information placed in the cookie is accessible only to Andover Classic Wines and its website, and this information will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart from one page request to the next. We are also able to maintain your session information from one visit to the next. By setting a cookie on our site, our customers do not have to log in more than once, thereby saving time while on our site. If a customer rejects the cookie, they may still browse our site. Unfortunately, the customer experience will be greatly curtailed, as the customer will be unable to log in or make a purchase.

Log Files
We use IP addresses to analyze trends, administer the site, track customer's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing
Andover Classic Wines will share aggregate demographic information with its partners. This is not linked to any personal information that can identify any individual person.

For members of our Andover Classic Wines Club program, the information gathered will be shared with a responsible company (WineISIT.com Corp.) with which we have a relationship. WineISIT Corp. (www.wineisit.com) operates a website where you can access out website and make purchases with us online. When you use that website, both WineISIT Corp. and Andover Classic Wines will receive your information.

We retain WineISIT to manage a database containing certain customer and demographic information and/or to create and distribute email and direct mail offerings. In those situations, WineISIT Corp. takes appropriate steps designed to ensure your information is used only to provide the services requested by us and not for other purposes.

We use an outside shipping company to ship orders, and a credit card processing company to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We also partner with a number of different importers and distributors whose products we offer for sale over the internet or in our store, and these importers and distributors may have access to our email lists solely for purposes of distributing information approved by us concerning particular products being offered for sale by Andover Classic Wines. Our email list is not provided to any third party for purposes of allowing that third party or its business partners to sell products that are not being sold through Andover Classic Wines.

Our website is supported by the Beverage Network who help with the technical operation of our website and provide additional service as required.

We value your privacy very much at Andover Classic Wines, and we will never release any account information to anyone outside of the necessary core groups that help our business function, like those mentioned above unless our customers give us the authority to do so.

Links
This web site contains links to other sites. Please be aware that Andover Classic Wines is not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security
When our order form asks customers to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by VeriSign, the premier encryption software company available today. While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information offline. All of our customers' information, like the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a salesperson) are given access to personally identifiable information.

If you have any questions about the security at our website, you can send an email to our Customer Service department.

Correcting/Updating Personal Information
If your person information changes (such as your shipping or billing address, etc.), you can add new information or delete any addresses or credit cards from your account at the "My Account" page of our site. You can also modify your login information and opt out of our newsletter and Andover Classic Wines Club from the same page. Of course, if you prefer speak to a human, we can be reached at 978-470-0500.